Effective Date: April 19, 2024

This Privacy Policy describes how Elysian Stays, a luxury hotel and cottage provider located in Manali, Himachal Pradesh, India (hereinafter referred to as “Elysian Stays,” “we,” “us,” or “our”), collects, uses, discloses, and protects your personal information.

Information We Collect

We collect personal information from you in a variety of ways, including:

• Through Reservations: When you make a reservation with Elysian Stays, we collect information such as your name, contact details (including email address and phone number), billing address, payment information, arrival and departure dates, guest names (if applicable), and any special requests.
• Through Website Interactions: When you visit our website, we may collect information such as your IP address, browser type, operating system, referring URL, browsing behavior, and search terms. We may use cookies and other tracking technologies to collect this information.
• Through Guest Services: During your stay at Elysian Stays, we may collect information about your preferences, amenities used, and feedback provided.

How We Use Your Information

We use the information we collect for a variety of purposes, including:

• To process your reservations and manage your stay at Elysian Stays.
• To provide you with information about Elysian Stays, including promotions, special offers, and events.
• To personalize your experience at Elysian Stays.
• To improve our services and facilities.
• To comply with legal and regulatory requirements.

Information Sharing

We will not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as follows:

• Service Providers: We may share your information with third-party service providers who help us operate our business, such as reservation processors, payment processors, marketing agencies, and data analytics providers. These service providers are obligated to use your information only for the purpose of providing services to Elysian Stays.
• Legal Requirements: We may disclose your information if we are required to do so by law or in the good faith belief that such disclosure is necessary to comply with a court order, subpoena, or other legal process.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes using industry-standard security measures such as encryption and secure storage practices.

Cookies and Tracking Technologies

We may use cookies and other tracking technologies to collect information about your activity on our website. You can choose to disable cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our website.

Your Choices

You have choices regarding your personal information:

• Accessing and Updating Your Information: You can access and update your personal information by contacting us at [insert email address or phone number].
• Opting Out of Marketing Communications: You can opt out of receiving marketing communications from us by clicking on the “unsubscribe” link in any email communication or by contacting us directly.

Children’s Privacy

Elysian Stays does not knowingly collect or solicit personal information from children under the age of 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us immediately and we will remove such information from our records.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@elysianstays.in